The folks there were super-nice... friendly, patient, easy-going, and professional.
I hope I never have to have my car repaired again, but if I do, I'm takin' it to these guys."
"This is long, but if you need your car repaired, read this. Shawn, the owner of Active Auto body is one of the nicest and incredibly honest men in the business. My mechanic, which is also wonderful referred me here a few years ago.
*I am from LA and when you come from there, you never know who to trust because everyone seems to be trying to cheat and it is hard to find honest and dependable people to fix your car. He did a wonderful job on the car and had great service.
About six months ago, I was lucky enough to get my mom's old Infiniti Qx4 and another shop in LA had just repaired the door after an accident. Well, that fancy panel that makes the car look different than the Pathfinder, but essentially the same, on the bottom of the door fell off after 2 months. I took it to Shawn and he fixed it on the spot, showed me the horrible job that the place in LA did (paint chipping off, bubbling) and fixed it free. Unfortunately, it fell off again after the rain hit us for a bit and other stuff that was wrong from the last body shop that made it difficult to stay in place. I took it back and he fixed it again, on the spot, insisted it be free of charge even after I offered several times.
The shop may be moving to Sunnyvale so keep posted!! SERVICE and QUALITY are great!"
I was referred to Active Auto Body by their neighboring auto shop since they were overbooked. Now you have to be real nice to be referred by your competitor.
Shawn, the owner is a real nice guy. He attended me immediately and got a person working on my car right away. My car's bumper was ripped off on the two sides which was happening for the second time. Previously, the mechanic in Palo Alto did a pretty bad job at fixing that. The mechanic at Active Auto Body on the other hand, did an excellent job. He even corrected the bad work which the Palo Alto mechanic had done.
You should try this place for any kind of repair. You will be surprised how nice Shawn is. I would definitely recommend Active Auto Body for any kind of repair work.